Terms of Service

1. Service Scope

These terms govern access to and usage of the telecommunication and financial aggregation services provided by Uplink Technologies Limited, including UplinkPay, SMS Gateway APIs, Electronic Voucher Distribution, Wholesale Voice termination, and VISP connectivity.

2. Service Level Agreement (SLA)

Our infrastructure maintains a contractual 99.9% uptime SLA. Scheduled maintenance windows are communicated at least 72 hours in advance and executed with active-active blue-green zero-downtime mechanisms.

3. Acceptable Use & Compliance

Clients must strictly adhere to ECA regulations prohibiting unverified spam, unsolicited commercial messaging, fraudulent spoofing, or unauthorized CLI manipulation. Any violation results in immediate suspension and notification of relevant authorities.

4. Governing Law

These Terms are governed by and construed in accordance with the laws of the Federal Democratic Republic of Ethiopia.